Shipping policy

We process orders as quickly as we can, usually within 1-2 business days of the purchase. We do attend events and trade shows and may be unable to ship during those events. We try to put notes on our website or social media if we are gone and not shipping. If you have an urgent order, please email or call us about the order, we will get it out as soon as we can! Krist Kustoms is a very small business, we are just a mom and pop business (husband and wife/Shawn and Jenna Krist). Staying small and efficient saves you money!

For NEXT DAY AIR and other urgent services, UPS has changed their guarantee policy. If a NEXT DAY AIR or 2 DAY AIR package is not delivered on time, UPS rarely issues a refund on that service anymore. If you have one of these package types and it was not delivered on time, we will submit a refund request on your behalf, but please understand that they seldomly offer refunds on these services anymore.

We strive to keep our inventory accurate with our online store. If it is available to purchase online, we have it in stock! We will contact you if there is an issue with an out-of-stock product.

Our online shopping cart uses standard weight and sizes to predict shipping charges. We also ship large items, like our aluminum trim, that comes in 6 foot long boxes that incur an additional handling charge. Because of this, sometimes the shipping calculator is not correct. Please understand we may need to charge extra for shipping in rare cases. This is most common with international orders. Or, on the flipside, if you feel you were overcharged, please e-mail us and we will double check the shipping price, and issue a refund if you were overcharged!

Please understand that we have no control over any shipping company. Once we drop your order off with the shipper, it is out of our control!

For NEXT DAY AIR and other urgent services, UPS has changed their guarantee policy. If a NEXT DAY AIR or 2 DAY AIR package is not delivered on time, UPS rarely issues a refund on that service anymore. If you have one of these package types and it was not delivered on time, we will submit a refund request, but please understand that they seldomly offer refunds on these services anymore.